Career Skills

When we live and work from a place of overwhelm and reactivity, we make suboptimal decisions, negatively impact our relationships and our health, miss opportunities to innovate and strategize and lose sight of the big picture. This two-day course takes an evidence-based approach to demonstrate and apply how cultivating a mindfulness practice can optimize personal and organizational health and performance.

Everyone says they want to be happy yet most people don’t put conscious effort to acheiving happiness. Over two days, you will discover positive psychology with goals of being happier and understanding why. Participants will deepen their comprehension of basic neuroscience and physiology of well-being as well as participating in experiential exercises designed to boost baseline positivity (happiness) while reducing stress and anxiety. The course will also touch on growth mindset and resilience, leaving you with a customized happiness toolkit.

This course is a comprehensive, practical introduction to the principles of providing a quality service experience. It is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. The lessons include interactive activities and students will go home with knowledge and skills they can apply to their job right away. Certification from go2hr.ca will be presented to those who complete this one-day course.

This workshop introduces individuals, government representatives, business people and representatives of organizations to the complexities of working with First Nations in Canada. By exploring traditional values and protocols in a contemporary context, students are encouraged to broaden their perspective of what is needed to be respectful and successful when working within a First Nation context. Participants will learn the historical struggle of First Nations people, celebrate the accomplishments and seek a better way forward together.

In this online course, we will review and practice the fundamentals of excellent customer service. We will also explore and apply skills and techniques to create impactful and memorable experiences for the purpose of exceeding customer expectations. Students will gain an understanding of customer service models and the unique requirements to support different customer relationships and methods of interaction.

Why do so many initiatives fail when organizations attempt to make them operative? Often, it’s because project teams are working on numerous urgent and multi-disciplinary initiatives without a strategy. This course weaves together three powerful truths for successful operations management: effective team-work; purposeful planning; and performance management. During this course, you will learn the skills and apply proven methods to mobilize the energy and commitment of your management teams that transform initiatives into operational success.

This four-week, fully online, asynchronous course will inform participants about climate adaptation policy in Canada and BC. It will allow them to consider how climate policy from international to local levels informs their professional functions and day to day activities on the job. The course will cover, among other things, the basics of environmental policy, differences between climate mitigation and climate adaptation policy, overviews of key policy actors and tools, and policy gaps.

Canadian communities face challenges of declining infrastructure quality and diminishing health and resilience of many ecosystems, a challenge made far more pressing by climate change. To address this, leading local governments are starting to identify, value and account for natural assets in their financial planning and asset management programs as a means to develop deliver core services sustainably through a climate resilient green infrastructure. This four-week online course covers core concepts, the most recent case examples and latest approaches to municipal natural asset management. The course will provide both essential information to anyone working for, or with local governments or who is interested in innovative approaches to community sustainability. The course also offers an opportunity to discuss with peers and the instructor, potential approaches to challenges and opportunities in learners' own communities.

External market impacts often require that companies and their sales professionals engage with traditional and new markets differently. Economic factors may have substantially changed the competitive landscape and the dynamics of the client – vendor relationship. With full consideration of the challenges these impacts may present for their clients, sales teams can adjust their approach to work cooperatively with their clients as the demand for products and services recover. The hospitality and tourism industry, specifically, has unique challenges during these periods and with perishable inventory, sales professionals will be under pressure to increase volume when the market may be restricted or hesitant to travel.

Are you looking to gear up, gear down, or switch gears altogether? Are you contemplating joining the resignation generation or the great workplace reinvention movement? Have you been thinking that you need to make a change in your work life, but are unsure what is possible and how to move forward? If so, join us for a one-day retreat where you’ll explore the business and brains underlying personal and career transitions.

This 4-week course introduces learners to the financial risks and impacts associated with climate change. Learners will explore a range of risk pathways that link climate and economic systems. The course will explore the financial impacts associated with physical risks related to direct and indirect exposure to climate hazards in the value chain, transition risks arising from abrupt transitions to a low-carbon economy, civil liability and litigation risks and systemic risks transmitted throughout the economy.

Every minute of your day impacts you, your family and your business. If you are finding yourself overloaded with work and stretched so much that you cannot set priorities, this is the right course for you. Learn to develop a clear sense of purpose, to structure priorities, to overcome negative behavior patterns, and leverage practical strategies to balance your work and personal time. In this highly inter-active one-day synchronous course, you will learn to effectively prioritize and manage your time so that you can make better decisions, meet deadlines, and achieve goals.