Micro-credential Description
In this micro-credential, you will gain essential tools for effective verbal and written communication, enabling you to communicate with clarity and impact. This micro-credential focuses on managing conflict, navigating difficult conversations, and developing mindful listening techniques.
By enhancing your professional communication skills, you will minimize misunderstandings and ambiguities, and increase your ability to inspire through clear and focused communication strategies.
Micro-credential Outline
Through this micro-credential, you will:
- Explore how to craft conversations for maximum impact
- Develop an action plan for influencing and communicating effectively
- Learn strategies to handle challenging and difficult conversations
- Enhance skills for resolving tough issues
- Increase awareness of your strengths and areas for development
- Design effective and memorable presentations using a variety of media
- Participate in virtual, facilitated sessions and complete self-directed activities
Learner Outcomes
By the end of this micro-credential, you will be able to:
- Craft impactful conversations
- Develop and implement action plans for effective communication
- Manage and navigate challenging conversations and conflicts
- Resolve issues with enhanced communication skills
- Assess and improve your communication strengths and opportunities
- Create engaging presentations with various media
This Micro-credential is for:
This micro-credential is ideal for employees and managers looking to improve their communication skills, mitigate conflict, and build better workplace relationships. Whether you are new to the workforce or an experienced professional, this program will help you hone your communication abilities, influence your career positively, and achieve success at work.
Notes:
- Register and complete individual courses at your own pace or select the bundle option to register for all courses in the certificate at once.
- We recommend certificates be completed within 2 years.
- Note, courses are subject to availability and listed courses are not guaranteed to be offered every term.
Our advisors are also here by email to answer your questions and provide you with the information you need, including:
- Certificate and course details
- Campus and student services