COAC051 Coaching for Conflict and Dispute Resolution


Course Description

In this course, participants wanting to become conflict coaches will learn how to assist clients in not only handling their own issues with others, but also to approach conflict in other capacities such as a facilitator or mediator. Participants develop and practice conflict-coaching techniques and skills through self-reflection, skill building exercises, and roleplays.


Learner Outcomes

  • How conflict coaching is different from other types of coaching
  • The principles and methods specific to conflict coaching, with emphasis on its application in the workplace
  • The stages of conflict coaching
  • The "how to" of coaching individuals about conflict
  • The qualities and skills required to be an effective conflict coach
  • The different types of conflict coaching and their application



This course is suitable for managers, HR professionals, organizational development (OD) consultants, EAP, ombuds, labor leaders, trainers, facilitators - in short, anyone interested in gaining the skill and knowledge of the practical application of coaching in a conflict situation.


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