COAC051 - Coaching for Conflict and Dispute Resolution

Course Description

In this course, you will learn how to become a conflict coach and assist clients in handling their own issues with others, as well as approach conflict in roles such as a facilitator or mediator.

You will develop and practice conflict-coaching techniques and skills through self-reflection, skill-building exercises, and roleplays.

Course Outline

In this course, you will:

• Understand how conflict coaching differs from other types of coaching
• Learn the principles and methods specific to conflict coaching, with an emphasis on its application in the workplace
• Explore the stages of conflict coaching
• Master the "how to" of coaching individuals about conflict
• Identify the qualities and skills required to be an effective conflict coach
• Discover the different types of conflict coaching and their applications

Learner Outcomes

By the end of this course, you will be able to:

• Differentiate conflict coaching from other coaching types
• Apply conflict coaching principles and methods, particularly in the workplace
• Navigate through the stages of conflict coaching
• Effectively coach individuals about conflict
• Exhibit the qualities and skills required to be an effective conflict coach
• Utilize different types of conflict coaching in various situations