COMM060 - Influencing Through Effective Communication

Course Description

In this course, you'll gain the skills needed to work, influence, and communicate effectively within busy cross-functional organizations. Learn strategies and techniques for communicating confidently and competently with people at all levels, both within and outside your organization.

You'll practice proven methods to foster collaboration and gain commitment, using real-life cases and scenarios to move your ideas into action.

Course Outline

In this course, you will:

• Learn the basic elements of communication
• Assess your personal communication style
• Apply influence strategies to gain commitment and foster collaboration
• Understand how your style impacts you and your team
• Develop trust and credibility to influence decisions
• Craft conversations for maximum impact
• Enhance your skills for resolving tough issues
• Practice real-life conversations and receive feedback
• Develop an action plan for influencing and communicating with impact

Learner Outcomes

By the end of this course, you will be able to:

• Identify basic elements of communication
• Assess your style of communication
• Apply influence strategies to gain commitment and foster collaboration
• Explore how your style influences and impacts you and your team
• Develop the trust and credibility needed to influence decisions
• Craft conversations for maximum impact
• Enhance skills for resolving tough issues
• Practice real-life conversations and receive feedback
• Develop an action plan for influencing and communicating with impact