CHMN060 - Organizational Change Management
Course Description
In this course, you'll move beyond an organizational lifecycle approach to change by exploring strategies for introducing innovation, managing disruptive change, and partnering with internal and external stakeholders to achieve desired community and organizational outcomes. You'll learn to navigate change in a way that increases collaboration and stakeholder engagement while mitigating the risks associated with poorly managed change.
This course is relevant for public, private, and not-for-profit organizations responsible for implementing changes to structures, processes, or technology. By employing an effective and pragmatic approach, you'll reduce risk and cost, support successful implementation and long-term adoption of change, and achieve change objectives.
Course Outline
In this course, you will:
- Determine why change is required
- Develop change objectives
- Define organizational change roles and responsibilities
- Understand types of change, including scope, impact, and objectives of change
- Define organizational changes in clear, understandable, and useful ways
- Learn to anticipate and use a stakeholder-centric approach to organizational change management
- Define and assess stakeholders and change impact
- Determine stakeholder readiness gaps
- Develop an organizational change plan, including communications, training/education, and engagement
Learner Outcomes
By the end of this course, you will be able to:
- Identify the need for change within an organization
- Develop clear and actionable change objectives
- Define roles and responsibilities for organizational change
- Understand and categorize types of change based on scope, impact, and objectives
- Articulate organizational changes in a way that is clear and useful
- Utilize a stakeholder-centric approach to manage organizational change effectively
- Assess stakeholders and the impact of change on them
- Identify and address stakeholder readiness gaps
- Create a comprehensive organizational change plan that includes communication, training, and engagement strategies