Applied Communication

Communicate as a leader, resolve difficult communication challenges in the workplace, and design powerful communication tools, systems and processes in this professional communication training program. Topics will include leadership communication, overcoming interpersonal and organizational communication challenges, developing a communication plan and learning new tools, systems and mechanisms for change, innovation, efficiency and alignment.

The Alternative Dispute Resolution Institute of British Columbia’s (ADRBC) Interactive online Arbitrator Training Course provides both lawyers and non-lawyers with the basic skills necessary to become an effective Arbitrator. The course provides an introduction to the basic principles of law governing contract law, an intensive review of the conduct of arbitration proceedings, the BC Arbitration Act, and the commonly used rules of procedure. Additionally, students will learn how to conduct a hearing and how to write a reasoned award.

In order to realize our ideas – from conceptualization through to actualization – we need to be able to make a case and present it effectively, in language that portrays the depth of our belief in the initiative, and the merits of it coming to fruition, while addressing potential challenges and risks. In this two-day course, you will work through all the phases of business-case development, produce a full draft of a business case, and practise presenting it to decision-makers.

In this workshop, you will explore how to increase your effectiveness as a communicator. How do you create the optimum conditions that will enhance relationship building and get you better results? This course is based on the best seller “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser.

Who are you…really? And what does that mean for your relationships at home and at work? Is conflict at work, holding you back in your career? Do you have challenges getting along with a colleague or your boss or even a family member? Join this two-day workshop and learn more about yourself and gain a better understanding of and ability to manage your relationship dynamics. Solid research and interactive exercises will uncover deep truths about your communication and behaviour styles. Learn people-reading techniques and how to use them to build stronger relationships and avoid the high cost of miscommunication and conflict and stress. Enhance the quality of all your relationships.

This one-day workshop is a must for people who write in the course of their work—whether it is letters, emails, reports, promotional materials, briefing notes or instructions. This workshop has two main topics: the principles of plain language writing, and grammar gremlins. Hands-on exercises will reinforce the learning that takes place in this enjoyable, high-energy session.

In this four-week online course, participants will build their critical capacity to influence others which positions them to get noticed as exemplary leaders and contributors in their workplace, to excel in their careers and effectively influence and negotiate with stakeholders. The course begins with an exploration of influencing behaviours, and concludes with an opportunity for participants to practice their influencing skills and receive feedback from others. Participants will discuss their own challenges in influencing others effectively and set personal goals for enhancing their skills in this domain.

Effective communication is the foundation of any relationship be it personal or professional. This highly interactive course provides proven and practical methods for participants to increase their skills for authentic presence; deep and empathetic listening; capturing the power of their voice; mastering difficult conversations and fear of public speaking; and the crafting and delivery of a compelling presentation.

So much of what we accomplish together, or fail to accomplish together, depends upon how we talk and how we listen. Conversations create our cultures and our relationships. The question, “What can we do, individually and organizationally, to bring more meaning to our conversations?” is one that impacts us all, and one that we will explore together in this one-day practical and experiential workshop.

Knowing what to say and how to say it is key to making the best impression with the media. This interactive workshop covers what you need to know to confidently manage media interviews, get media attention and cope with crisis communications. We cover media literacy; discuss what journalists need; and prepare you to speak in emergencies, proactive and reactive situations, and for expert interviews. On-camera practice and critiques help hone your interview presence and presence of mind, even in stressful situations.

How are we to deal effectively with something as fundamental as the core methods through which we relate to the world? High quality communication requires awareness as the primary foundation. If communication is about creating understanding, mindful communication is about creating understanding through awareness. This two-day practical and experiential workshop will develop and apply the tools and skills for mindful communication and listening, and demonstrate strategies for integrating and sustaining in every day.

You have a presentation at work, a speech to deliver, an important message to communicate – but how? Admit it, too many presentations in the professional world are just plain boring. In Powerful and Persuasive Presentations, we will examine how ideas, both ancient and contemporary, can transform a lackluster speech into one that entertains, persuades and inspires. Drawing on modes of persuasion from Aristotle and injecting the neuroscience of storytelling, your speech will transform from the ordinary to the extraordinary.