LEAD045 Competency Based Management Practices


Course Description

In this course, participants will develop an understanding of the foundational importance of competency-based management in public institutions. Participants will identify and examine examples of effective competency-based management and apply their new-found appreciation to their own work settings in their organizations. Further, they will explore their line management responsibilities for the development and use of competency profiles in ensuring exceptional service delivery.


Course Outline

  • Why: Why the concept of competency-based leadership is important

  • What: what a competency is what a competency profile is what a competency profile is used for, both by line managers and human resource professionals

  • What a competency profile is used for: A well-written competency profile provides the foundation for the entire range of human resource management functions of both the line manager and the human resource professional, including: job description job classification posting/advertisement selection/hiring on-boarding of new recruits learning and development performance planning and review

  • How: how to write competencies how to use them how they help us deliver service effectively


Learner Outcomes

  • Write competencies that: are simple and clear embody a single, readily identifiable function are behaviourally-based (i.e., that incorporate action verbs).

  • Develop a competency profile that includes: competency profile title core competencies job family competencies job specific competencies leadership competencies (depending on the job)

  • Apply the competency profile to the following tasks: writing a job description planning a new staff hire (this will be explored in depth in the course entitled “hire power”) planning the on-boarding of a new staff member planning a developmental curriculum for a staff member managing staff members’ performance


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