COMM066 Assertive Communications for Conflict Resolution


Course Description

So much unproductive time results from the issues and emotions surrounding unresolved conflicts and disputes. Effectively seeking resolution is critical to establishing a positive, constructive, results-oriented work environment. Learn the skills for working through inner politics and misunderstandings leading to conflict, arguments, and disputes, and explore a balanced approach to dealing with conflict. Understand the conflict spectrum: from problem analysis to method and approach through risk management, and alternative techniques ending with solutions and results.


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