COMM066 Assertive Communications for Conflict Resolution


Course Description

In this course, you'll learn the skills for working through inner politics and misunderstandings that lead to conflict, arguments, and disputes. You'll explore a balanced approach to dealing with conflict, understand the conflict spectrum from problem analysis to method and approach, and learn risk management and alternative techniques for achieving solutions and results.

Course Outline

In this course, you will:

  • Analyze the root causes of conflicts
  • Explore different methods and approaches for conflict resolution
  • Learn risk management techniques related to conflicts
  • Apply alternative techniques for resolving disputes
  • Develop skills for effective communication and negotiation in conflicts
  • Practice conflict resolution through real-world scenarios and role-playing exercises

Learner Outcomes

By the end of this course, you'll be able to:

  • Identify and analyze the root causes of conflicts in the workplace
  • Implement effective conflict resolution methods and approaches
  • Manage risks associated with conflicts and disputes
  • Apply alternative conflict resolution techniques to achieve positive outcomes
  • Communicate and negotiate effectively to resolve conflicts
  • Foster a positive, constructive, and results-oriented work environment
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