COMM065 - Mastering the Art of Communication

Course Description

Effective communication is the foundation of any relationship be it personal or professional. This interactive course provides proven and practical methods for participants to increase their skills for authentic presence; deep and empathetic listening; capturing the power of their voice; mastering difficult conversations and fear of public speaking; and the crafting and delivery of a compelling presentation.

Course Outline

• Concepts of effective communication

• Presence and focus

• Increase self-awareness and self-governance

• Interest-based communication – the key to engagement

• Effective listening – matching and mirroring

• Engaging speaking skills – capture the power of your voice

• Conflict resolution - Manage difficult conversations

• Master fear of public speaking

• Create and deliver a compelling presentation

Learner Outcomes

• Be fully and authentically present

• Control your emotions

• Listen to understand; speak to be understood

• Engage people to action

• Resolve conflict

• Master fear of public speaking

• Craft and deliver a compelling presentation