COMM046 Conversational Intelligence: How to Build Trust


Course Description

In this course, you will explore how to increase your effectiveness as a communicator. How do you create the optimum conditions that will enhance relationship building and get you better results? This course is based on the best seller “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser.


Learner Outcomes

  • Learn how to structure your conversations to build trust in order to be more effective as a communicator

  • Learn what happens in the brain that shuts trust down and what builds trust up (the neuroscience behind effective conversations)

  • Tools to increase trust and enhance communications


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