CHMN050 Leading Design and Organizational Change with Empathy


Course Description

The invincible company. Does it exist? Can it exist? Leading organizations are rapidly recognizing the need to not only stay competitive, but to lead innovation. Innovation is the key to invincibility. Design-thinking is both a pathway and a journey to innovation. In this course, you will master a robust and human-centered approach to the design and implementation of products, services, experiences or processes of any size or scope.

This course is for anyone curious about design thinking, co-creation and change management, who wants to understand where to start, and how to apply empathy as a core practice to achieve meaningful outcomes. Individuals and teams who have already taken courses in design thinking, co-creation or change management will appreciate the opportunity to take a deeper dive into empathy – the first stage in the design thinking process, and key to authentic engagement with clients.


Learner Outcomes

  • Become aware of their own empathy skills and behaviours

  • Identify applications of empathy in design thinking, co-creation and change implementation

  • Practice empathy in developing personas and empathy maps

  • Feel empowered to practice empathy as a social skill and in design processes

  • Leave with templates for applying empathy to support human-centred design


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