CDEV045 - Emotional Intelligence in the Workplace

Course Description

As the pace of change and demands increase in our work lives, our ability to handle our emotional states becomes more important. Emotional intelligence (EI) has been linked to leadership and managerial success in the workplace. This introductory course gives you a sense of how well you are currently functioning and how you can harness EI skills to attain your professional goals. A complete personal EI profile (the BarOn EQ-i 2.0 ) is included.

Course Outline

• How your brain contributes to emotional intelligence

• What is emotional intelligence and why it is important for workplace success?

• Evaluate your own emotional intelligence with the BarOn EQ-i Developing emotional self-awareness and self-management skills

• Understanding and managing the emotions and behaviours of others

• Using emotional intelligence skills to manage stress and conflict

Learner Outcomes

Competencies developed include:

• Communication, relationship & team building, self-development, and leadership,

• Understand the impact of emotions on our ability to communicate

• Learn about your own personal strengths and areas of development

• Develop strategies to deal effectively with workplace challenges

• Enhance leadership and management skills Improve listening and communication skills

• Develop a customized development plan to integrate emotional intelligence skills into your life