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Difficult Conversations - ONLINE

We all dread them – having to confront a challenging co-worker, customer, or friend about a difficult and uncomfortable issue. Often we handle the situation very poorly, and it is impossible to completely avoid the person or people involved. This workshop offers insights into the multiple layers beneath each conversation and provides advice for handling these difficult exchanges in a manner that addresses the core issues. If you’re interested in improving your communication skills and reducing conflict, this four-week online course will provide strategies to make challenging conversations calmer and more productive.
Facilitator: Gita Badiyan
Difficult Conversations - ONLINE
Start Date:May 08, 2023
End Date:Jun 04, 2023
Delivery:4 weeks, Asynch and Synch Online
Price:$795.00 + GST
Instructor:Gita Badiyan
Course code: PAPC051_Y2223P-01

Topics Covered:

  • Why conversations are so difficult
  • Consider the sub-text that underlies all difficult conversations
  • Examine the role feelings, identity, and intentions play in our challenging conversations
  • Explore the “learning conversation” and how it makes a difference
  • Examine strategies to successfully negotiate difficult conversations

Learning Outcomes:

  • Competencies developed include: communication, relationship & team building, and self-development
  • Learn how to better deal with your emotions and anxiety
  • Develop greater self-awareness and how one contributes to conflict
  • Learn strategies for disarming the impulse to lay blame
  • Practice new strategies for influence
  • Prepare a plan of action for future difficult conversations

Learner Effort:

3-5 hours per week

Synchronous sessions:

This course is delivered in a blended model, there will be three 60-minute synchronous sessions on Fridays.

Fridays May 19, 26 and June 2nd from 8-9am. 

Also, there will be one weekly team meeting to be schedule by you and your team.

Computer Requirements:

A week prior to the course start date you will receive an email from us with information on how to access the online course. At that time you will be encouraged to visit a short orientation website to familiarize yourself with our online learning platform. You will find the computer requirements for this course through this link:

This course can be taken on its own or as part of the Professional Communication Skills Certificate.