COMM043 - Working Across Cultures

Course Description

Examines key concepts, skills, and tools for navigating cultural challenges and opportunities in business. Builds cultural competence through case studies, group discussions, and team-based exercises. Explores how cultural differences influence digital consumer behavior, marketing strategies, and online business operations.

Course Outline

In this course, you will:

• Explore how cultural differences shape job satisfaction, organizational fit, and marketing success.
• Use models to develop communication and collaboration strategies for global teams.
• Examine how organizational structures and cultures influence teamwork and decision-making.
• Build skills for effective collaboration in diverse work environments and global projects.
• Learn to communicate complex ideas clearly to international audiences.
• Develop techniques for giving constructive feedback and navigating cross-cultural interactions.
• Investigate conflict resolution strategies and the role of perception, personality, and emotions.
• Study power dynamics, equity, diversity, and ethical decision-making in organizations.

Learner Outcomes

By the end of this course, you will be able to:

• Explain how cultural differences impact job satisfaction, organizational fit, and marketing effectiveness.
• Apply communication models to enhance collaboration in global teams.
• Describe how organizational structures and cultures influence teamwork and decision-making.
• Demonstrate effective collaboration strategies in diverse and international work environments.
• Communicate complex ideas clearly and persuasively to global audiences.
• Implement techniques for providing constructive feedback and navigating cross-cultural interactions.
• Use conflict resolution strategies to navigate workplace challenges.
• Discuss power dynamics, equity, diversity, and ethical decision-making in organizations.

Notes

Required Textbook

Organizational Behaviour: Concepts, Controversies, Applications 9th Ed.

You will receive additional information closer to your course start date.

Applies Towards the Following Certificates

• Global Workforce Skills-Specialization in Digital Marketing Certificate : Core Courses
• Social Media and Web Analytics Micro-certificate : Core Courses