If you’re interested in improving your communication skills, mitigating conflict, and creating better relationships, this four-week online course is for you. This Workplace Communication Skills micro-credential will provide strategies to make you more effective and challenging conversations more productive. Whether you are an employee or a manager, honing your communication skills will influence your career and your success at work.

Workplace Communication Skills can be used as a pathway to the Certificate in Professional Communication at Royal Roads University.  

Program Information

Learning Objectives:

• Explore how to craft your conversations for maximum impact
• Develop an action plan for influencing and communicating with impact
• Develop strategies to work through challenging and difficult conversations
• Enhance your skills for resolving tough issues
• Increase your awareness of your strengths and opportunities for development
• Design effective and memorable presentations utilizing a variety of media

Program Delivery:

This 4-week program is delivered online in a blended format using Moodle (Learning Management System) and video-conferencing tools (e.g. Zoom). Participants will attend a mandatory, live, Zoom session once per week, and will also complete self-directed activities, assignments and readings throughout each week. See table below for further information about dates and times.

Program Dates:

Choose from one of the following start dates:

Note: all times listed are in Pacific Time

Program Fees:

This program is fully funded through the Ministry of Advanced Education, Skills, and Training for qualifying applicants. 

Application Information

Program Eligibility:

You are a BC resident and committed to spending up to 12 hours per week learning and actively applying those skills, while working with others in a team setting.

Enrolment is open to British Columbians who fall into one of the below categories:

• Those who are unemployed or underemployed
• Those who are currently employed or underemployed in a sector severely impacted by COVID-19 (retail, tourism, hospitality, etc.)
• Those who are referred from an employment, government or social service agency, or non-profit organization specializing in employment or skills training
• Small or medium-sized business owners
• Those with financial barriers to education

To participate in the program, participants must also:

• Have access to a computer with reliable internet connection, speakers and microphone or headset with microphone (additionally, a webcam is strongly preferred)
• Have Microsoft Office 365 or Microsoft Office 2007 or later
• Be a resident of British Columbia 
• Be at least 18 years of age

How to Apply:

To apply, complete the Workplace Communication Skills - Application Form and submit by email to ExecEd@royalroads.ca

Applications will be accepted up to February 15, 2021. Late applications may be accepted, space permitting. For more information contact us!