For updated information on RRU’s response to COVID-19 please visit the RRU website.

Workplace Communication Skills: Micro-Credential Program - ONLINE

Effective and professional communication skills are essential to success in today's workplace. Learn the tools for effective verbal and written communication that will enable you to communicate with clarity and impact. Gain the skills required to effectively manage conflict and navigate difficult conversations and develop mindful listening and communication techniques. By increasing your professional communication skills, you minimize the potential for misunderstandings and ambiguities and increase your ability to inspire through clear and focused communication strategies.
For more information about this course please contact Professional and Continuing Studies

If you’re interested in improving your communication skills, mitigating conflict, and creating better relationships, this four-week online course is for you. This Workplace Communication Skills micro-credential will provide strategies to make you more effective and challenging conversations more productive. Whether you are an employee or a manager, honing your communication skills will influence your career and your success at work.

Workplace Communication Skills can be used as a pathway to the Certificate in Professional Communication at Royal Roads University.  

Program Information

Learning Objectives:

  • Explore how to craft your conversations for maximum impact
  • Develop an action plan for influencing and communicating with impact
  • Develop strategies to work through challenging and difficult conversations
  • Enhance your skills for resolving tough issues
  • Increase your awareness of your strengths and opportunities for development
  • Design effective and memorable presentations utilizing a variety of media


Program Delivery:

This 4-week program is delivered online in a blended format using Moodle (Learning Management System) and video-conferencing tools (e.g. Zoom). Participants will attend a mandatory, live, Zoom session once per week, and will also complete self-directed activities, assignments and readings throughout each week. See table below for further information about dates and times.

Program Dates:

Choose from one of the following start dates:

Start Date # 1 (FULL)
Program Dates:Live Synchronous Session Times:
January 25 – February 19, 2021Fridays 9am -11am
Start Date # 2 (FULL)
Program Dates:Live Synchronous Session Times:
February 22 – March 19, 2021Fridays 9am -11am
Start Date # 3 (WAITLIST)
Program Dates:Live Synchronous Session Times:
March 22 – April 16, 2021Fridays 9am -11am

Note: all times listed are in Pacific Time

Program Fees:

This program is fully funded through the Ministry of Advanced Education, Skills, and Training for qualifying applicants. 

Application Information

Program Eligibility:

You are a BC resident and committed to spending up to 12 hours per week learning and actively applying those skills, while working with others in a team setting.

Enrolment is open to British Columbians who fall into one of the below categories:

  • Those who are unemployed or underemployed
  • Those who are currently employed or underemployed in a sector severely impacted by COVID-19 (retail, tourism, hospitality, etc.)
  • Those who are referred from an employment, government or social service agency, or non-profit organization specializing in employment or skills training
  • Small or medium-sized business owners
  • Those with financial barriers to education

To participate in the program, participants must also:

  • Have access to a computer with reliable internet connection, speakers and microphone or headset with microphone (additionally, a webcam is strongly preferred)
  • Have Microsoft Office 365 or Microsoft Office 2007 or later
  • Be a resident of British Columbia 
  • Be at least 18 years of age

How to Apply:

To apply, complete the Workplace Communication Skills - Application Form and submit by email to

Applications will be accepted up to February 15, 2021. Late applications may be accepted, space permitting. For more information contact us!