COMM041 - Interpersonal Skills for the Workplace
Course Description
Develops essential interpersonal skills for effective collaboration in diverse work environments. Emphasizes emotional intelligence, cultural awareness, and verbal and nonverbal communication to enhance teamwork and resolve conflicts. Applies these skills to both in-person and virtual settings, fostering stronger relationships and improved productivity.
Course Outline
In this course, you will:
- Learn the importance and benefits of strong interpersonal skills in the workplace.
- Explore emotional intelligence (EQ) and its impact on workplace communication.
- Examine unconscious biases and strategies to mitigate their impact.
- Develop active listening skills to improve conflict resolution and collaboration.
- Understand conflict types and management strategies to maintain positive working relationships.
- Study communication models and how language, verbal, and nonverbal cues shape perception.
- Enhance cultural intelligence (CQ) to navigate diverse workplaces and resolve cross-cultural misunderstandings.
- Explore generational differences in workplace communication and strategies for intergenerational collaboration.
Learner Outcomes
By the end of this course, you will be able to:
- Identify and apply key interpersonal communication skills in the workplace.
- Recognize and mitigate unconscious biases and understand their impact on workplace dynamics.
- Use conflict management techniques to resolve issues and improve team performance.
- Explain the importance of cultural intelligence and apply strategies to enhance cross-cultural communication.
- Assess and adapt to generational differences in the workplace to improve collaboration.
- Apply communication models and tools to improve both verbal and nonverbal exchanges in the workplace.
- Effectively collaborate in a team.