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Leading Design and Organizational Change with Empathy

Become a more impactful leader and get to the root of real problems facing your organization and community by learning how to embed empathy into your change efforts. Empathy involves understanding the emotional states of other people and increases your ability to collaborate and co-create solutions with others. Through this two-day workshop, you will become aware of your own empathy skills and behaviours, and how these can be applied in a process to achieve meaningful, innovative outcomes.
Facilitator: Nilufer Erdebil
For more information about this course please contact Professional and Continuing Studies

This course is for anyone curious about design thinking, co-creation and change management, who wants to understand where to start, and how to apply empathy as a core practice to achieve meaningful outcomes. Individuals and teams who have already taken courses in design thinking, co-creation or change management will appreciate the opportunity to take a deeper dive into empathy – the first stage in the design thinking process, and key to authentic engagement with clients.

Learning Outcomes:

  • Become aware of their own empathy skills and behaviours
  • Identify applications of empathy in design thinking, co-creation and change implementation
  • Practice empathy in developing personas and empathy maps
  • Feel empowered to practice empathy as a social skill and in design processes
  • Leave with templates for applying empathy to support human-centred design.