Fiona Prince, MA, has over 25 years of experience delivering training in the public and private sectors. She focuses on building communication skills to minimize and manage misunderstandings in verbal, non-verbal and written communications, especially in the workplace. Fiona has a Bachelor's of Fine Arts Degree in Theatre, a Master's of Arts Degree in Applied Communication, and a Graduate Diploma in Technology-Enhanced Learning & Design. She is a two-time nominee and 2017 recipient of the Kelly Award for Outstanding Workshop Facilitation.
In order to realize our ideas – from conceptualization through to actualization – we need to be able to make a case and present it effectively, in language that portrays the depth of our belief in the initiative, and the merits of it coming to fruition, while addressing potential challenges and risks. In this two-day course, you will work through all the phases of business-case development, produce a full draft of a business case, and practise presenting it to decision-makers.
Strong writing skills lead to smoother communications, fewer misunderstandings, and increased productivity. This four-week online course is designed to teach you plain language principles and techniques that will help make your written communications easy to read and understand. Both formats (asynchronous or synchronous) will help you develop confidence in your writing for all business and personal communications
This four-week online course builds on Writing for Business Level 1 with a deep dive into audience analysis, critical thinking, and writing strategies for larger writing tasks in the workplace: articles, briefing notes, business cases, decision-papers, formal correspondence, planning documents, presentations, proposals, and reports. Use document samples within the course or your own content as you learn to adapt your writing style to meet your readers' level of knowledge and content needs. Demonstrations, videos, and hands-on exercises will help you gain confidence in your writing as you draft and polish coherent business documents that will get results.