Fiona Prince, MA, has over 25 years of experience delivering training in the public and private sectors. She focuses on building communication skills to minimize and manage misunderstandings in verbal, non-verbal and written communications, especially in the workplace. Fiona has a Bachelor's of Fine Arts Degree in Theatre, a Master's of Arts Degree in Applied Communication, and a Graduate Diploma in Technology-Enhanced Learning & Design. She is a two-time nominee and 2017 recipient of the Kelly Award for Outstanding Workshop Facilitation.
In order to realize our ideas – from conceptualization through to actualization – we need to be able to make a case and present it effectively, in language that portrays the depth of our belief in the initiative, and the merits of it coming to fruition, while addressing potential challenges and risks. In this two-day course, you will work through all the phases of business-case development, produce a full draft of a business case, and practise presenting it to decision-makers.
This one-day workshop is a must for people who write in the course of their work—whether it is letters, emails, reports, promotional materials, briefing notes or instructions. This workshop has two main topics: the principles of plain language writing, and grammar gremlins. Hands-on exercises will reinforce the learning that takes place in this enjoyable, high-energy session.
Today, many of us find we are talking through our fingers on keyboards and touch-screens more than we are talking face-to-face and on the phone. This increased need for writing, both in and out of the workplace, requires us to improve our writing skills. Strong writing skills lead to smoother communications and fewer misunderstandings. Whether you write letters, emails, reports, promotional materials, or personal blog and social media posts, the skills and techniques you’ll learn in this course will help you to improve your writing to get your message across.
This course is a must for people who write the following for business: announcements, briefing notes, decision-papers, emails, instructions, letters, reports and/or web-content. Strong writing skills lead to smoother communications, fewer misunderstandings and increased productivity. Learn the plain language principles that will help you make your written communications easy to read and understand. Demonstrations, videos, and hands-on exercises will help you gain confidence in your writing and learn which grammar gremlins (including punctuation) make the difference between clarity and confusion.