Erika Deines, BAJus, CMed, is a Chartered Mediator, Conflict Coach, Certified Consultant in Workplace Mediation and Workplace Fairness© Analyst. She is President of Deines & Associates, a dispute resolution (DR) service provider. Over the past 14 years, Erika has been the mediator and co-mediator for mediations of high conflict nature including non-profit board and staff issues, workplace and human rights related disputes, public and private meetings for community developments, landowners’ disputes, First Nations’ concerns, and Better Business Bureau consumer complaints.
Learners wanting to become conflict coaches will learn how to assist clients in not only handling their own issues with others, but also to approach conflict in other capacities such as a facilitator or mediator. Learners develop and practise conflict-coaching techniques and skills through self-reflection, skill building exercises, and roleplays.