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Courses tagged with 'customer service'

Customer Service Excellence

We all know how good it feels when the customer service we have received has exceeded our expectations! So what makes that service so outstanding? In this online course, we will review and practice the fundamentals of excellent customer service. We will also explore and apply skills and techniques to create impactful and memorable experiences for the purpose of exceeding customer expectations. Students will gain an understanding of customer service models and the unique requirements to support different customer relationships and methods of interaction. During this four-week online course, students will learn about and practise customer service skills, focused on meeting and exceeding the expectations of their customers and clients.