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Conversational Intelligence: How to Build Trust

In this workshop, you will explore how to increase your effectiveness as a communicator. How do you create the optimum conditions that will enhance relationship building and get you better results? This course is based on the best seller “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results” by Judith E. Glaser.
Facilitator: Lily Seto
For more information about this course please contact Professional and Continuing Studies

Topics Covered:

  • What is Conversational Intelligence
  • The three levels of conversations
  • How the brain works during conversations
  • The five conversation essentials
  • The ladder of conclusions
  • The business case of trust
  • What increases and decreases trust

Learning Outcomes:

  • Learn how to structure your conversations to build trust in order to be more effective as a communicator
  • Learn what happens in the brain that shuts trust down and what builds trust up (the neuroscience behind effective conversations)
  • Tools to increase trust and enhance communications