Alejandra Huerta Guerra, MA, is a facilitator and Associate Faculty with the School of Tourism and Hospitality Management at Royal Roads University. She has international work experience in the hotel industry and has developed a passion for excellence in customer service. Alejandra has worked with Fairmont Hotels & Resorts, Four Seasons and as tourism consultant with Destination BC Visitor Information Centres. She is also a certified go2HR trainer and looks forward to elevating your customer service training.
This course is a comprehensive, practical introduction to the principles of providing a quality service experience. It is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. The lessons include interactive activities and students will go home with knowledge and skills they can apply to their job right away. Certification from go2hr.ca will be presented to those who complete this one-day course.